Refund policy

Last updated: November 11, 2026

This policy governs returns and refunds for purchases made from livornixa through livornixa.shop.

30-Day Free Return Period

You may request a return within 30 days after your order is delivered.

To qualify, a product must generally:

  • Be unused, unworn and in substantially its original condition;
  • Include the original packaging, accessories and documentation;
  • Have no damage caused after delivery;
  • Be accompanied by the order number or valid proof of purchase.

All returns require advance authorization. Products sent without receiving our instructions may be rejected or delayed.

Starting a Return

Email daleeksbutt@outlook.com and provide:

  • Your full name;
  • Order number;
  • Product to be returned;
  • Reason for the return;
  • Photographs if the product is damaged, defective or incorrect.

If approved, we will provide the correct return location and shipping instructions.

Free Return Shipping

We cover the return-shipping cost for eligible returns. Depending on the customer’s location, we will issue a prepaid label or provide another approved free-return method.

Eligible returns are not subject to a restocking fee.

Damaged, Defective or Incorrect Products

Please inspect your order promptly after delivery. Contact us if a product arrives damaged, defective, incomplete or different from the item ordered.

Keep the product and all packaging while we review the issue. We may request photographs of:

  • The product;
  • Outer and inner packaging;
  • The shipping label;
  • The affected or missing parts.

After verification, we will provide an appropriate resolution, such as a free replacement or refund.

Non-Returnable Products

Unless required by law or the product arrived defective or incorrect, returns may not be accepted for:

  • Personalized or custom-made products;
  • Perishable goods;
  • Opened hygiene, cosmetic or personal-care products;
  • Gift cards;
  • Downloadable products;
  • Items clearly marked final sale before purchase.

These restrictions do not reduce mandatory consumer protections.

Refunds

After receiving and inspecting the returned product, we will notify you whether the refund has been approved.

Approved refunds are issued to the original payment method. Funds normally appear in the customer’s account within 3–7 business days after processing, although banks and payment providers may take longer.

Exchanges

For damaged, defective or incorrect products, contact us to request a replacement. To obtain a different product, size or color, you may need to return the original item and place a separate order.

Cancellations

Cancellation requests should be sent as soon as possible. We will attempt to stop the order, but cancellation cannot be guaranteed after fulfillment or shipping begins.

Shipping Fees and Taxes

Orders with a merchandise subtotal greater than USD $30 qualify for free standard shipping.

Customers will not be required to pay undisclosed customs duties, import taxes or delivery handling charges. If an eligible shipment generates such a charge, livornixa will handle or reimburse it after reviewing reasonable documentation.

Contact

livornixa
Operated by IMHOTEP ALK LLC
3457 TULLY RD, SAN JOSE, CA
Email: daleeksbutt@outlook.com
Website: livornixa.shop