Shipping policy
Last updated: November 11, 2026
This Shipping Policy applies to orders submitted through livornixa.shop.
Processing Time
Orders are normally prepared within 2–3 business days after payment is authorized.
Business days exclude weekends and public holidays. Orders submitted after normal business hours begin processing on the next business day.
High demand, inventory verification or exceptional circumstances may occasionally cause additional processing time.
Estimated Delivery
Delivery after dispatch is estimated to take:
20–45 calendar days
This is an estimated range rather than a guaranteed arrival date. Transit may be affected by the destination, customs processing, carrier disruptions, weather or holidays.
Shipping Charges
- Orders with a merchandise subtotal greater than USD $30 receive free standard shipping.
- Any charge for an order that does not qualify will be shown before payment.
- Product discounts may affect the subtotal used for free-shipping eligibility.
Customs Duties and Taxes
Customers are not responsible for undisclosed customs duties, import taxes or carrier handling charges.
If an unexpected charge is requested for an eligible shipment, contact us before paying whenever possible. Retain any invoice or receipt for review.
Address Accuracy
Customers must provide a complete and accurate delivery address.
If you identify an error, contact us immediately. We will attempt to update the address, but changes may not be possible after fulfillment begins.
Tracking Numbers
To request your tracking number, email daleeksbutt@outlook.com and include your order number.
Tracking records may take several days to update, especially when packages transfer between international and local carriers.
Split Shipments
Products from one order may arrive in separate packages. Customers will not be charged an additional fee solely because an order was divided into multiple shipments.
Delayed Orders
If the estimated delivery period has passed, contact us with your order number. We will review tracking information and request a carrier investigation when appropriate.
Lost Packages
If the carrier confirms that a parcel has been lost, email daleeksbutt@outlook.com.
After verification, we will arrange a replacement shipment at no additional cost. If replacement is unavailable, we may issue a refund instead.
Delivered but Missing
If tracking indicates delivery but the package cannot be found:
- Check the mailbox, entrance and safe delivery areas;
- Ask household members, neighbors or building staff;
- Allow up to two business days for a possible early carrier scan;
- Contact the carrier;
- Notify us if the package remains missing.
We will provide reasonable assistance based on the available evidence.
Damaged Packages
Photograph the product, outer packaging, internal packaging and shipping label. Keep all materials and contact us promptly.
Shipping Contact
livornixa
Operated by IMHOTEP ALK LLC
3457 TULLY RD, SAN JOSE, CA
Email: daleeksbutt@outlook.com